Refund Policy
🔁 Return & Refund Policy
At Eden Buys, we want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we offer a 7-day return policy on all eligible products.
🕒 Return Eligibility
You can return your product within 7 days of receiving your order for a full refund (excluding delivery charges).
To be eligible for a return, your item must be:
-
Unused and in its original condition.
-
In the original packaging, with all tags, parts, and accessories included.
🚫 Exceptions — Non-Returnable Items
The following items cannot be returned:
-
Products that have been used, worn, or damaged after delivery.
-
Products missing original parts, accessories, or packaging.
-
Products purchased during a sale, promotion, or clearance event.
📦 How to Return a Product
Please follow these simple steps to process your return:
-
Contact us within 7 days of receiving your order.
-
Provide your order number and reason for return.
-
We’ll provide you with a return shipping label or instructions.
-
Pack the product securely and return it to the provided address.
-
Once we receive and inspect your return, your refund will be processed within 10 business days.
💳 Refund Process
Refunds will be issued to your original payment method:
-
For Cash on Delivery (COD) orders, refunds will be sent to your bank account, JazzCash, or Easypaisa account (as per your preference).
-
For online payments, refunds will be credited back to the original payment source.
Please note: Shipping or advance payment charges (Rs.300) are non-refundable once an order has been dispatched.
📩 Need Help?
If you have any questions about our Return or Refund Policy, feel free to contact us:
📞 Phone / WhatsApp: +92 328 4222338
📧 Email: info.edenbuys@gmail.com
🌐 Website: www.edenbuys.com
💚 Thank You for Shopping with Eden Buys!
We appreciate your trust and strive to make every shopping experience safe, smooth, and satisfying.