FAQ's

🛍️ Frequently Asked Questions (FAQ)

Q. Is ordering online secure?

A. Yes, absolutely. We take the utmost care to protect the information you provide when placing an order on our website. All data shared during checkout is kept strictly confidential and accessible only to authorized Eden Buys staff.
Our team follows the latest security and privacy practices to keep your information safe.
If you have any questions about online security, please contact us at info.edenbuys@gmail.com.

Q. How do I place my order?

A. Placing an order on Eden Buys is simple:

  1. Click on the product you wish to purchase.

  2. Select “Add to Cart.”

  3. You can add multiple items to your cart.

  4. Click “Cart” in the menu bar to review your order.

  5. Click “Proceed to Checkout.”

  6. Fill in your billing details and confirm your order summary.

  7. Click “Place Order.”

  8. Our team will contact you via WhatsApp or phone call to confirm your order.

  9. Once you make an advance payment of Rs.300, your order will be confirmed and processed for delivery.

  10. The remaining amount can be paid upon delivery (Cash on Delivery).

Q. Do I need to pay in advance?

A. Yes. To confirm your order, a minimum advance payment of Rs.300 is required.
The rest of the amount will be payable on delivery (COD).
This policy ensures order verification and helps us provide fast, secure delivery.

Q. How will my order be confirmed?

A. Orders are confirmed only through WhatsApp or a phone call by our team — not by email.
Please ensure your contact number is active and reachable after placing your order.

📞 Phone / WhatsApp: +92 328 4222338

Q. How do I cancel an order on Eden Buys?

A.

  • Logged-in customers can cancel orders from their account dashboard.

  • Guest users can cancel by contacting us through WhatsApp or call during office hours.

  • You can also cancel your order during the confirmation call before dispatch.

📞 Phone / WhatsApp: +92 328 4222338
📧 Email: info.edenbuys@gmail.com

Q. What is your returns policy?

A. Please visit our Return Policy page for complete details about returns and exchange terms.

Q. What is your refund policy?

A. You can find our detailed refund process on the Refund Policy page.

Q. What are your shipping charges?

A.

  • Orders below Rs.2,000 → Shipping charges are Rs.150.

  • Orders Rs.2,000 or above → Free Shipping all over Pakistan.

Q. Which courier services do you use?

A. We ship through trusted delivery partners including M&P, TCS, Leopards Courier, and PostEx to ensure safe and timely delivery.

Q. What is your delivery time?

A. Orders are typically delivered within 2–3 working days after your confirmation call and advance payment.

Q. How can I order an out-of-stock product?

A. You can pre-order any out-of-stock product by contacting us directly:
📞 Phone / WhatsApp: +92 328 4222338
📧 Email: info.edenbuys@gmail.com

💚 Thank You for Shopping with Us!

Thank you for choosing Eden Buys. We truly appreciate your trust and support.

Yours sincerely,
The Eden Buys Team